We are Cleaning Experts!
- 6:00 am - 6:00 pm
- Mon - Sun
Effective Date: January 28, 2025
Company Name: Sipena Cleaning
Contact Email: info@sipenacleaning.com
Contact Number: +61 3 4517 6869
Office Address: 101 Moray St, South Melbourne VIC 3205
At Sipena Cleaning, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you engage with our residential and commercial cleaning services. We are committed to managing your data responsibly and transparently in accordance with Australian privacy laws.
To provide our cleaning services effectively and safely, we may collect the following personal information:
Personal Details
Full Name – used to identify and address you correctly
Email Address – for communication, updates, and service confirmations
Phone Number – for real-time coordination and support
Location & Service Information
Home or Business Address – where cleaning services are to be delivered
Service Requirements – such as the type of cleaning requested, including:
Residential Cleaning
Commercial or Office Cleaning
Deep Cleaning
End-of-Lease Cleaning
Carpet & Upholstery Cleaning
Window Cleaning
Regular Maintenance Cleaning
Custom Cleaning Requests
We collect this information directly from you when you request a quote, book a service, contact us, or submit information via our website or digital forms.
We use your information for the following purposes:
a. Delivering Our Services
To coordinate and provide cleaning services, assign staff, and ensure your specified requirements are met.
b. Communicating With You
To send confirmations, respond to enquiries, schedule appointments, and provide customer support.
c. Managing Internal Operations
For staff scheduling, service planning, quality control, and administrative functions.
d. Improving Our Services
To analyse trends, gather feedback, and enhance the quality and efficiency of our cleaning services.
e. Complying With Legal Obligations
To meet requirements under taxation, workplace safety, and other relevant regulations.
Your information is treated with confidentiality and is only shared when necessary:
Internal Staff & Contractors: Shared with authorised personnel responsible for delivering your cleaning service.
Trusted Third-Party Providers: Such as booking systems, communication tools, or customer management platforms.
Legal Compliance: If required by law, court order, or regulatory authority.
We do not sell, rent, or trade your personal information to third parties.
We implement appropriate technical and organisational safeguards to protect your personal data from unauthorised access, misuse, or loss. These measures include:
Secure, access-controlled systems
Encrypted communication where applicable
Password-protected internal tools
Staff confidentiality obligations and training
While no system is entirely risk-free, we continuously review and improve our security practices.
We retain personal information only for as long as necessary to:
Deliver your requested services
Fulfil legal, financial, or contractual obligations
Resolve disputes or enforce agreements
After this period, your data will be securely deleted or anonymised.
You have the right to:
Access the personal information we hold about you
Request Corrections to inaccurate or outdated details
Request Deletion of your personal data, where legally permissible
Withdraw Consent for optional communications
To exercise your rights, please contact us at info@sipenacleaning.com
.
When using our website, cookies or similar technologies may be used to improve your browsing experience and analyse website performance. You may disable cookies through your browser settings if preferred.
This Privacy Policy may be updated from time to time to reflect operational changes, technological developments, or legal requirements. The most current version will always display the “Effective Date” at the top.
We encourage you to review this policy periodically to stay informed about how we protect your information.
For any questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact:
Sipena Cleaning:
📧 info@sipenacleaning.com
📞 +61 3 4517 6869
📍 101 Moray St, South Melbourne VIC 3205
